CNN's Jessica Yellin gets candid in a Politico podcast released today on the pros and cons of traveling with the President. Read More
Her own exasperating experience in trying to schedule a repair to a furnace under warranty inspired her to write "Your Call Is (Not That) Important to Us: Customer Service and What It Reveals About Our World and Our Lives", an in-depth look into the inner workings of the often dysfunctional multibillion-dollar industry of customer service call centers. Read More