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Salesforce.com on Tuesday will update its Chatter social enterprise tool to add instant messaging and screensharing. Read More

The May issue of Customer Interaction Solutions Magazine featured a cover package of stories addressing how mobility is changing customer interactions. Read More

ATLANTA | About 150 people, most of them Hispanic, marched to the Georgia Capitol today to celebrate May Day, the Intentional Worker's Day, and to call for repeal of state laws here and in Alabama that crack down on illegal immigration. Read More

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